FAQ's
Orders & Shipping
Where do you ship?
We currently ship to addresses in the contiguous United States. We can't ship to Alaska, Hawaii, U.S. territories, or international addresses at this time.
How long will my order take to arrive?
Orders are prepared and shipped within 3–5 business days and typically arrive 2–7 business days after that. You'll get an email with tracking as soon as your order ships.
How much is shipping?
Free shipping on orders over $75 / Flat-rate shipping of $9.95. Your shipping cost is always shown at checkout before you pay.
How do I track my order?
When your order ships, we'll email you a tracking number and link. You can also check your order status anytime through the link in your confirmation email or by logging in to your account.
My tracking hasn't updated. What should I do?
Tracking can take 24–48 hours to show movement after your shipping email arrives. If it hasn't updated after 5 business days, email support@trykeepwell.com with your order number and we'll look into it.
Can I change or cancel my order?
We start preparing orders quickly, so changes and cancellations are only possible within 1 hour of purchase. Email support@trykeepwell.com right away with your order number and what you'd like to change. Once an order is being prepared, it can no longer be changed or canceled.
What if my package is lost?
If your tracking shows no movement or your package never arrives, contact us at support@trykeepwell.com. We'll work with the carrier to track it down and make it right.
Returns & Refunds
What is your return policy?
Because our products are dietary supplements you consume, we can't accept returns or issue refunds on opened products. This protects the safety and quality of every product we ship. Unopened, sealed products can be returned within 30 days of delivery.
What if my order arrives damaged, defective, or incorrect?
We'll make it right. Email support@trykeepwell.com within 5 days of delivery with your order number and a photo, and we'll send a replacement or issue a refund. You won't need to send anything back.
How long do refunds take?
Approved refunds go back to your original payment method. Depending on your bank, they can take 5–10 business days to appear.
Our Products
Where are your products made?
Our products are manufactured in the USA using globally sourced ingredients.
Where can I see the full ingredients?
Every product page includes the complete Supplement Facts panel, ingredient list, and allergen information. The same details are printed on every label.
Do your products contain allergens?
Some do, so please check the allergen statement on each product page and label before purchasing. For example, Glow gummies contain fish and coconut.
What are Routines?
Routines combine products that pair well together, priced lower than buying each one separately. The First 30 Days includes Anchor, Ease, Unwind, and Replenish. The Glow Back includes Glow and Rebuild.
Can I take multiple KeepWell products together?
Yes. Our Routines pair products meant to be taken together. If you also take other supplements, compare the Supplement Facts for overlapping nutrients like magnesium or B vitamins, and check with your healthcare provider.
Do you offer subscriptions?
Not yet, but subscriptions are coming soon.
GLP-1 & Safety
Who is KeepWell for?
KeepWell is made for adults navigating rapid weight loss, including those on a GLP-1 medication journey, who want to support their daily nutrition.
Can I take KeepWell with my GLP-1 medication?
Talk to your doctor or pharmacist before starting any new supplement, especially if you take prescription medication. They can review your full routine. KeepWell products are dietary supplements and are not a replacement for your medication or medical care.
Is KeepWell affiliated with any medication manufacturer?
No. KeepWell is an independent supplement brand and is not affiliated with or endorsed by any pharmaceutical company.
Are KeepWell products FDA-approved?
The FDA does not approve dietary supplements before they're sold, the way it does for drugs. Our products are manufactured in the USA
Can I take KeepWell if I'm pregnant or nursing?
If you're pregnant, nursing, have a medical condition, or take any medication, consult your healthcare provider before use.
Payment & Account
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, Amazon Pay and PayPal.
Is my payment information secure?
Yes. Checkout is powered by Shopify, which meets the highest level of payment industry security standards (PCI DSS Level 1). Your payment details are encrypted, and we never see or store your full card number.
Do I need an account to order?
No, you can check out as a guest. Creating an account lets you view your order history and track orders in one place.
How do I contact you?
Email support@trykeepwell.com. We respond within 1 business day, Monday through Friday.